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Sheldon, WI

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support@togetinfocus.com

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Product Strategy & Systems Lead

Product Strategy & Systems Lead

InFocus Solutions works directly within dealership operations to support lead management, customer communication, and appointment setting across sales and service. We are looking for a Product Strategy & Systems Lead to help structure and scale how our CRM systems, workflows, and communication processes operate across both internal teams and client environments.

This role will focus on building consistent, repeatable systems that align with real dealership operations, while also supporting the integration of automation and AI across texting, email, and follow-up.

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Product Strategy & Systems Lead

Position Overview

The Product Strategy & Systems Lead will be responsible for designing and implementing CRM workflows, communication strategies, and system configurations that support scalable, consistent execution across all clients.

This role will focus on optimizing system structure, improving workflow reliability, and ensuring all processes align with dealership operations, while supporting the thoughtful integration of automation and AI into customer engagement.

Why This Role? Why Now?

This is a high-impact role at a critical stage of growth. As we scale, we need stronger systems, cleaner workflows, and more consistency across every client. This role will help define how our operations actually function—and ensure they hold up in real dealership environments.

Perks & Benefits

  • Competitive salary based on experience
  • Fully Remote Environment – work from anywhere in the U.S.
  • Health, dental, and vision coverage
  • Paid time off and holidays
  • High ownership, high visibility role
  • Opportunity to grow with a rapidly scaling company

What You’ll Own

  • Build and standardize CRM workflows, communication strategies, and engagement processes across clients
  • Lead system design and configuration for both internal teams and dealership environments
  • Own CRM setup and structure, including data imports, mapping, validation, and configuration
  • Identify where automation and AI should be applied—and where it shouldn’t
  • Help integrate AI into texting, email, and follow-up in a way that supports real BDC workflows
  • Validate all workflows, campaigns, and system setups before launch
  • Troubleshoot breakdowns in workflows, data, and system behavior
  • Work closely with platforms like Volie and CRM providers to ensure alignment
  • Create repeatable, scalable systems that can be deployed across multiple clients
  • Document how things actually work—not how they’re supposed to work

How You Work

  • You don’t wait for perfect direction—you figure it out
  • You can zoom out (strategy) and zoom in (execution) without getting lost
  • You care about details because details break systems
  • You take ownership and follow through
  • You’re comfortable operating in a fast-moving, evolving environment

What You Need to Bring

  • Real experience with dealership CRM systems and BDC workflows
  • Strong understanding of lead management, follow-up, and appointment-setting realities
  • Experience working inside a dealership or with a vendor supporting dealership operations
  • Ability to translate messy processes into structured, repeatable systems
  • Experience with CRMs like VinSolutions, Elead, DealerSocket, DriveCentric, or similar
  • Hands-on experience with data imports, mapping, and system configuration
  • Exposure to communication platforms like Volie is a plus
  • Familiarity with automation and AI tools is helpful—but practical thinking matters more than buzzwords

This is more than a job — it’s an opportunity to build something big. You’ll help shape the future of a rapidly growing organization and define how we scale revenue in a people-first, results-driven way.

Apply Today

Join the team behind thousands of dealership appointments every day. Let’s build your next career move — starting now.


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