Account Lead - BDC Operations

Account Lead - BDC Operations

InFocus Solutions is a fast-growing leader in delivering high-quality customer engagement and lead management solutions for our clients. We are looking for an experienced and motivated Account Lead serving as the primary point of accountability for assigned dealership accounts. This position blends leadership, performance management, coaching, and client-facing responsibility. You’ll work closely with agents and leadership to ensure high-quality execution, strong KPIs, and client satisfaction.

This is an ideal role for someone with strong BDC experience who’s ready to step into a leadership-focused position.

Account Lead - BDC Operations

Key Responsibilities

Serve as the primary owner for up to three assigned client accounts.
Ensure timely lead response and maintain clean, accurate CRM data.
Enforce proper use of scripts, workflows, and communication templates.
Monitor and audit agent performance daily.
Maintain a minimum of 80 outbound calls per day.
Proactively coach and support assigned agents
Identify performance gaps and take corrective action.
Own client satisfaction, problem-solving, and retention.
Partner with leadership to maintain “green” account metrics.

What We're Looking For

Prior BDC or call-center leadership experience preferred.
Strong organizational and communication skills.
High attention to detail and ownership mindset.
Comfortable coaching, auditing, and holding others accountable.
Ability to thrive in a fast-paced, high-volume environment.
Tech-savvy and confident working across multiple systems.

Trial Period

This role begins with a 30-day trial period to evaluate performance, client satisfaction, and overall fit. A formal review will be conducted at the end of the trial period.

Position Details

Required Qualifications

Previous experience NEEDED in a AUTO BDC
Strong skills in performance management, scheduling, and team motivation.
Excellent communication and organizational skills.
Proficiency in Auto CRM tools and performance tracking software.
Ability to work flexible hours, including weekends and evenings as needed.

Benefits

What You Can Expect

Comprehensive Training & Support: From day one, you’ll receive in-depth training, hands-on practice, and personalized coaching to set you up for success.
Career Growth Opportunities: Working with a start-up means you’ll have the chance to grow and advance as the company expands, with ample room to develop your skills and career.
Flexible Remote Work Environment: Enjoy the benefits of working from home with flexible shift options and a supportive remote team.

Why Join InFocus Solutions?

Competitive benefits package, including, health, dental, and vision insurance, plus paid time off.
Remote work with flexible shift options: day, evening, and weekend availability required.
Opportunity for bonus incentives based on performance.
A start-up environment offering a unique opportunity to grow with the company as we expand.
A fast-paced role where you’ll contribute to the success of many dealerships.
A culture rooted in responsible growth, diversity, and fairness.

Apply Today

Join the team behind thousands of dealership appointments every day. Let’s build your next career move — starting now.