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Business Development Representative
At inFocus Solutions, we pride ourselves on delivering a world-class service experience that meets the needs of both our clients and their customers. As a rapidly growing start-up, we service a large network of dealerships across the U.S., creating an exciting, fast-paced environment where efficiency and adaptability are key. If you’re driven, passionate, and ready to grow, we want you to be part of our journey!
We’re hiring a Business Development Representative who will play a key role in supporting our clients—automotive dealerships across the U.S.—by engaging and assisting customers through their online shopping experience. This is an ideal position for those who thrive in a fast-paced environment, enjoy building long-term relationships, and are comfortable navigating multiple software tools to deliver exceptional service across various channels (phone, email, text).
In this role, you’ll work to increase the number of customers visiting dealerships after an online inquiry, assist BDC Agents with online sales inquiries, and manage appointment confirmations and rescheduling.
What You Can Expect:
Comprehensive Training & Support: From day one, you’ll receive in-depth training, hands-on practice, and personalized coaching to set you up for success.
Career Growth Opportunities: Working with a start-up means you’ll have the chance to grow and advance as the company expands, with ample room to develop your skills and career.
Flexible Remote Work Environment: Enjoy the benefits of working from home with flexible shift options and a supportive remote team.
Key Responsibilities:
Proactively contact customers using various CRMs to support their online shopping experience.
Manage scheduling software to book and adjust dealership appointments.
Make outbound calls while meeting company performance benchmarks.
Handle inbound calls efficiently, multitasking across different software systems.
Thrive in a fast-paced role that requires servicing a large number of dealerships.
Stay adaptable to ever-changing client needs and policies.
Accept and implement feedback to continuously improve performance.
What We’re Looking For:
Self-motivated go-getters with a passion for customer success and relationship-building.
Strong communication skills, both written and verbal.
Tech-savvy individuals who are comfortable learning and adapting to new tools and platforms.
Ability to confidently engage with clients using a structured questioning approach.
Adept at multitasking and troubleshooting, with strong attention to detail.
Commitment to following established processes to ensure the best possible outcome for clients and the company.
Highly organized with excellent time management and computer skills.
Required Qualifications:
Valid driver’s license
1 year of call center experience
Dual monitors and a quiet, interruption-free workspace
High level of tech-savviness to navigate multiple software tools seamlessly.
Authorization to work in the U.S.
Position Details:
Full-time, 40 hours per week
Hourly pay: $16.00 - $18.00, plus bonus opportunities
Remote Work (U.S. only)
Preferred Qualifications:
2-3 years of BDC experience (preferred)
Experience in automotive or RV CRM systems
Prior sales experience or service experience
Why Join inFocus Solutions?
Competitive benefits package, including, health, dental, and vision insurance, plus paid time off.
Remote work with flexible shift options: day, evening, and weekend availability required.
Opportunity for bonus incentives based on performance.
A start-up environment offering a unique opportunity to grow with the company as we expand.
A fast-paced role where you’ll contribute to the success of many dealerships.
A culture rooted in responsible growth, diversity, and fairness.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
8 hour shift
Day shift
Evening shift
Morning shift