01 — Inbound Service & Parts

inFocus Solutions agents are specifically trained to represent your brand. Our business development team will answer all of your inbound service calls and schedule them in your service scheduler. To ensure quality customer service from start to finish, our team will help your in-house service put their best foot forward, sending alerts directly to the dealership, highlighting all customers that need assistance.

02 — Outbound Service & Parts

inFocus agents are able to communicate with any service customers via phone calls, texts, and emails. From recall lists to declined service, we make the connection, schedule the appointments in your service scheduler, and send you live time alerts, keeping your team in the know.

03 — Inbound Sales

inFocus has the solution to inbound sales calls. Ready to represent you with tailored scripts, our agents will answer all of your inbound sales calls, schedule appointments in your CRM or ours, and send sales alerts to your designated team member at the dealership in real time, helping your sales team stay one step ahead.

04 — Outbound Sales

inFocus makes contact with the lists your team can’t get to. Our agents support your Sales Team by calling, texting, or emailing any list in your database, providing show-stopping results on lists you may not even be calling today. With our capabilities, training, and expertise we are able to push back into your CRM, providing transparent support throughout the process.

05 — Full BDC

inFocus Solutions is the BDC answer you’re looking for. Our agents are trained on you, your brand, and your customer base. Working within your CRM, we act as your in-house BDC, alleviating your dealership of the day-to-day management of the BDC, giving you more time to focus on right now.

06 — Marketing

inFocus now offers full-scale marketing services.  We go above and beyond to help you define your ideal audience and to keep them engaged on multiple levels.  We take the time to learn about your business and what makes your ideal lead tick.  With a team of 5 individuals, we are able to offer the full gamut of PPC, video, email, web design, SEO management, pixel analytics, social media management, and so much more.

07 — Reception

inFocus agents; the concierge service you’ve been waiting for. Our team of Business Development Agents are ready to take all the incoming calls to your business, sending you live time alerts to your designated in-house team member.