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Sheldon, WI

Contact Mail

support@togetinfocus.com

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217-269-5558

BDC Manager

BDC Manager

The BDC Manager will oversee daily operations of our remote Business Development Center team, ensuring dealership accounts remain strong, teams are performing at a high level, and client expectations are exceeded. This is a leadership role requiring proven automotive BDC experience, strong organizational skills, and the ability to coach and inspire a team in a fast-paced, startup environment.

a young call centre representative greets a caller in a large open plan office as her supervisor watches over her shoulder and helps her through the call. Co-workers can be seen defocussed in the background .

BDC Manager

Key Responsibilities

  • Lead and oversee BDC operations, supervising team leads and agents.

  • Keep dealership accounts “green” by ensuring high performance and client satisfaction.

  • Hold weekly team meetings to align on goals, performance, and client updates.

  • Partner with Client Success Managers to strengthen client relationships.

  • Manage dealership launches, staffing, and training to support client growth.

  • Monitor and audit account performance for quality control and compliance.

  • Implement training programs to develop high-performing BDC teams.

  • Use reporting and data to identify opportunities for improvement and coach team members.

  • Maintain accountability and high standards across all accounts and team operations.

Position Details

  • Full-time, 40 hours per week
  • Remote Work (U.S. only)

Required Qualifications

  • Automotive BDC experience required (management or senior leadership preferred).
  • Strong skills in performance management, scheduling, and team motivation.
  • Excellent communication and organizational skills.
  • Proficiency in Auto CRM tools and performance tracking software.
  • Ability to thrive in a startup, fast-paced environment.

Benefits

  • Dental, Health & Vision Insurance
  • 401k Program
  • Flexible Schedule
  • Work From Home

What You Can Expect

  • Comprehensive Training & Support: From day one, you’ll receive in-depth training, hands-on practice, and personalized coaching to set you up for success.

  • Career Growth Opportunities: Working with a start-up means you’ll have the chance to grow and advance as the company expands, with ample room to develop your skills and career.

  • Flexible Remote Work Environment: Enjoy the benefits of working from home with flexible shift options and a supportive remote team.

Why Join InFocus Solutions?

  • Competitive benefits package, including, health, dental, and vision insurance, plus paid time off.
  • Remote work with flexible shift options: day, evening, and weekend availability required.
  • Opportunity for bonus incentives based on performance.
  • A start-up environment offering a unique opportunity to grow with the company as we expand.
  • A fast-paced role where you’ll contribute to the success of many dealerships.
  • A culture rooted in responsible growth, diversity, and fairness.
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Apply Today

Join the team behind thousands of dealership appointments every day. Let’s build your next career move — starting now.


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